9.0 Discussion/Troubleshoting Q's for training

These are discussion points usually raised in a training session by your trainer. There is no universal answer to these, as it usually comes down to the culture in your organisation and what policies you have in place. 

What happens when?

An Applicant/Stallholder is having difficult filling in an application form?

An Applicant/Stallholder has not received a response to an application?

An Applicant/StallholderStallholder cannot be located in Stall Manager?

An Applicant/Stallholder has not received an invoice?

An Applicant/Stallholder is having trouble paying an invoice?

What to do if an Applicant/Stallholder has not paid on time?

Text for reminder suggestions when Applicants/Stallholders have not paid on time (email or text, depending on what works for your Market).

Hi there, your stall fee for the (insert name of Market here) has not been finalised. We no longer accept cash on the day for stall fees. Please finalise your stall fee (by when?) or your booking will be cancelled and we will offer the site to another.

OR

Hi there, we’d like to confirm your attendance at the (insert name of Market here) on (insert trading date here). Please finalise your invoice (by when?) so that we are able to secure a site for you. If you have not received your invoice, or are having trouble paying please contact (who?) (by when?).

OR

Let’s draft something that works for your organisation...