4.11 How do I process a refund?

Go to Payments page. Locate the Applicant/Stallholder and the payment you wish to refund. Click on the payment status text - ONLINE SUCCESS-. A process refund pop-up window will open.

Click the checkbox to confirm the payment you are wanting to refund. You have an option to change the value of the refund if you only want to offer a partial refund. Record the reason for the refund by typing in the text box.

To automatically process the refund with your third party payment gateway (eWay/ Stripe etc), check the Process refund automatically checkbox. Click Save/proceed and follow the prompts to finalise the refund.

To process a refund manually (give cash back, process on your eftpos machine etc) complete the steps above but leave the Process refund automatically checkbox unchecked. Select Save/Proceed. This has recorded that you have refunded funds. Now you need to give the cash back or process the refund on your eftpos machine - or by any way that you choose.