4.12 How do I record a booking that was not paid for?

In the instance where you have reserved a Site for an Applicant/Stallholder, and their booking invoice remained unpaid, and then the payment was not finalised on Market/Event day you can record this. 

Go to Payments page. Make the relevant selections from the drop-down menus in the fields in the Red Bar across the screen to select the desired Market/Event, Season (if relevant) and trading date. Locate the Applicant/Stallholder you want to record a no-show for or use the command/control F function for a quicker search.

On the far right of the screen. Click the choose action button. Select add manual payment from the drop down menu. A pop-up window will open. Click on the tick box at the top to confirm the dollar value of the booking you had in place for them.

Select from one of the multiple choice options-

Personal Absence (with valid reason)

Last Minute Cancellation (without reason)

No Show (no contact)

Write Off (attended without payment)

Event Cancelled By Management

Select Save Payment.